---
title: "A Visitor Link Opens With the Previous Email"
lang: en
canonical_url: https://www.peony.ink/docs/troubleshooting/visitor-link-opens-with-previous-email
description: "A Peony link skips the email screen and opens with the previous email because that browser already verified it. Use a private window to enter a different email."
---

A Peony data room link opens with the previous email because that browser has already verified it for this group, so Peony skips the email screen. To use a different email, close any open private windows and open the link in a new one.

## What You'll See

You open a data room link and it goes straight into the room, with no email screen. This happens on a plain access link and on an invite link sent to a different person. No error appears, and the room opens under the email verified earlier.

It's easy to run into this on a shared computer, or when you test your own link with a second email address.

## Why It Happens

With [streamlined access](https://www.peony.ink/docs/troubleshooting/streamlined-access-and-notifications) on, which is the default, a visitor who verifies isn't asked again for 7 days in that browser. While that browser is remembered, opening another person's invite link for the same group doesn't change who the visitor is.

This applies to one group at a time. Each group has its own link, so a browser verified on one group still has to verify on another.

## 1. Open a Private Window

Close any private windows you already have open, then open a new one and paste the link. A new private session starts with no saved visitor, so you get the email screen, or the invite link opens under the invited person's email. Your normal window stays as it is.

## 2. Or Clear the Cookies for That Site

Clear the cookies for the site the link opens on, such as `company.peony.ink`, then open the link again. Other data rooms on the same address will ask you to verify again too.

## If You're Sharing a Computer

Give each person their own browser, so each visit opens under that person's email. If you use private windows instead, close all of them before the next person opens a link, because private windows open at the same time can share one session.

## Common Questions

#### How do I enter a different email on a link I've already opened?

Close any open private windows and open the link in a new one, or clear the cookies for the site the link opens on. Peony remembers a browser that has already verified, so the link keeps opening under that email until you do.

## Related

- [Streamlined Access and Visitor Notifications](https://www.peony.ink/docs/troubleshooting/streamlined-access-and-notifications)
- [Open a data room as a visitor](https://www.peony.ink/docs/getting-started/open-a-data-room-as-a-visitor)
- [A visitor didn't get the sign-in email](https://www.peony.ink/docs/troubleshooting/visitor-didnt-get-a-code)
- [An admin invite opens the wrong account](https://www.peony.ink/docs/troubleshooting/admin-invite-opens-wrong-account)

---

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