Peony uses OTP (one-time passcode) as the default sign-in for admins. Password fallback is underway — in the meantime, the workarounds below are the fastest way back into your account.

First: Wait 60 Seconds

Codes usually arrive in seconds, but corporate mail providers can take 30-60 seconds. Don't spam Resend — rapid requests can trigger rate limiting.

Check Spam

Email OTPs are sent from verify@notification.peony.ink.

Search your inbox for "Peony" or "verify@notification.peony.ink".
Check Spam / Junk / Gmail Promotions.
Mark as "Not spam" and add to contacts.

If you admin your corporate email (Microsoft 365, Google Workspace), allowlist notification.peony.ink at the domain level.

Still Not Arriving?

Email OTP

Corporate mail filter blocked it. Most common cause. Aggressive Exchange / Workspace tenants sometimes quarantine OTPs.
Typo in your account email (e.g. gmial.com). Every OTP goes to a nonexistent address.
Wrong email. If your email changed, your Peony account is still tied to the old one. See Contact Support for the manual email-migration path.

SMS OTP

Used during sign-up and some recovery flows.

International carrier issues. SMS to some countries is unreliable.
VOIP numbers. Google Voice, Twilio, etc. are sometimes blocked. Use a regular mobile number.
Typo in the phone number — check country code.

Fixes

Try a Different Email or Phone

Corporate email blocking? Sign up with a personal Gmail as a temporary workaround, then email support to migrate rooms to your corporate email later.
SMS failing? Use the "Call me instead" voice OTP option if it appears.

Try Incognito

Stale session cookies can break OTP verification. Open an incognito window, go to app.peony.ink/login, try again.

Manual Bypass (Email Support)

If nothing else works, Peony can whitelist an email or send a one-time sign-in link from the backend.

Email sean@peony.ink or deqian@peony.ink with:

The email on your account
Your company name
A screenshot of the OTP screen or error
Device and browser

Response time: a few hours on business days, faster via in-app Crisp chat.

See Contact Support.

If phone verification is blocking a trial sign-up, email support to have the trial enabled manually. Include the email and the country code of the phone that failed.

On the Roadmap

Password-login fallback (underway)
SMS retries across multiple providers
Voice OTP option