Checkout Errors: What to Try First

Peony's Stripe checkout sometimes fails silently for certain card/region combinations: no error, just a non-responsive Pay button. If the fixes below don't work, the fastest path is a manual Stripe invoice link from support.

What to Try, in Order

1. Check your card. Most failures come from the card, not Peony.
   • Card is not expired.
   • Card has sufficient funds (watch for business-card daily debit limits).
   • Bank hasn't blocked the charge. Some banks flag non-US merchant charges for fraud review — a call to the issuer usually resolves this.
   • Billing address matches the card record. Stripe rejects on AVS failure.
2. Try a different browser or incognito. Stale cookies and extensions can break Stripe silently.
   • Open an incognito window, sign in, try again.
   • Try a different browser (Chrome vs Safari).
   • Disable ad blockers and privacy extensions for app.peony.ink and checkout.stripe.com.
3. Try a different card. Stripe is strict with some types, and if a second card goes through, the first card is the issue:
   • Some American Express variants (corporate, non-US).
   • EU cards without 3D Secure enrollment.
   • Prepaid and gift cards — often rejected outright.
   • Virtual cards from privacy services.
4. Wait 24 hours. If Stripe has already logged a decline, retrying immediately can trigger more fraud flags. Wait 24 hours, ideally on a different network (home vs office Wi-Fi).
5. Ask for a manual invoice link. See below.

Still Failing? Ask for a Manual Invoice Link

Peony can send a Stripe invoice link that bypasses in-app checkout. This is the canonical workaround.

Email sean@peony.ink with:

1. Company name and account email
2. Plan you want (Business $30/admin/mo, Data Room $52/admin/mo, Deal Team $64/admin/mo, or Enterprise custom) and monthly or annual
3. Screenshot of the checkout error (if any)
4. Number of admins

You'll get a direct Stripe invoice link back. Once paid, your workspace auto-upgrades within a few minutes. Turnaround: a few hours on business days, faster via in-app Crisp chat.

If the invoice link also fails, reply and Peony will escalate — that indicates a card or bank issue, not a Peony-side problem.

Promo Codes

Peony's Stripe checkout sometimes rejects valid promo codes when the code and plan don't line up exactly.

Same fix: email sean@peony.ink with the code and plan. The discount will be applied on the backend and you'll get a pre-discounted invoice link.

Related

• Update Your Payment Method
• Upgrade, Downgrade, or Change Plan
• Contact Support