Peony's Stripe checkout sometimes fails silently for certain card/region combinations. If the fixes below don't work, the fastest path is a manual Stripe invoice link from support.

First: Check Your Card

Most failures come from the card, not Peony.

Card is not expired.
Card has sufficient funds (watch for business-card daily debit limits).
Bank hasn't blocked the charge. Some banks flag non-US merchant charges for fraud review — a call to the issuer usually resolves this.
Billing address matches the card record. Stripe rejects on AVS failure.

Try a Different Browser or Incognito

Stale cookies and extensions can break Stripe silently.

Open an incognito window, sign in, try again.
Try a different browser (Chrome vs Safari).
Disable ad blockers and privacy extensions for app.peony.ink and checkout.stripe.com.

Try a Different Card

Stripe is strict with some types:

Some American Express variants (corporate, non-US).
EU cards without 3D Secure enrollment.
Prepaid and gift cards — often rejected outright.
Virtual cards from privacy services.

If a second card goes through, the first card is the issue.

Wait 24 Hours

If Stripe has already logged a decline, retrying immediately can trigger more fraud flags. Wait 24 hours, ideally on a different network (home vs office Wi-Fi).

Still Failing? Ask for a Manual Invoice Link

Peony can send a Stripe invoice link that bypasses in-app checkout. This is the canonical workaround.

Email sean@peony.ink with:

Company name and account email
Plan you want (Pro $20/admin/mo or Business $40/admin/mo) and monthly or annual
Screenshot of the checkout error (if any)
Number of admin seats

You'll get a direct Stripe invoice link back. Once paid, your workspace auto-upgrades within a few minutes. Turnaround: a few hours on business days, faster via in-app Crisp chat.

If the invoice link also fails, reply and Peony will escalate — that indicates a card or bank issue, not a Peony-side problem.

Peony's Stripe checkout sometimes rejects valid promo codes when the code and plan don't line up exactly.

Same fix: email sean@peony.ink with the code and plan. The discount will be applied on the backend and you'll get a pre-discounted invoice link.

Known Issue

Peony is actively fixing Stripe checkout reliability. Certain card/region combos fail silently — no error, just a non-responsive Pay button.

If you've hit Upgrade more than 2-3 times, stop and email support. The manual link is faster than retrying.