Invoices, Receipts, and Billing History

Every charge generates a Stripe invoice and a receipt email. You reach your invoices and billing details through the Stripe billing portal, opened from inside Peony.

Open the Billing Portal

1. Open the Settings menu at the bottom-left of your home screen (this is the workspace Settings, not a data room's Settings tab).
2. Click View billing to open the Billing dialog.
3. Click View invoices. This opens the Stripe billing portal in a new tab, prefilled with your account email.

The billing portal is where all invoices, receipts, and billing details live. Peony does not keep a separate in-app invoice list.

Find and Download Invoices

Inside the Stripe billing portal:

1. Scroll to the invoice history.
2. You'll see every invoice with date, amount, and status.
3. Click any invoice to download the PDF or view it in the portal.

Each PDF includes your billing name and address, line items (seats, pro-rations, plan changes), total, and payment method.

Stripe Receipt Emails

Stripe auto-emails a receipt from notifications@stripe.com after every successful payment. Check spam or promotions if you don't see it.

If receipts aren't arriving, see Missing Receipts.

Update Billing Details (Company, VAT, Address)

Company name, VAT / tax ID, and billing address are all edited inside the Stripe billing portal, not in Peony.

1. Open the billing portal (Settings → View billing → View invoices).
2. In the portal, edit:
   • Company / billing name
   • Billing address
   • VAT / tax ID
   • Billing email (where Stripe sends receipts)
3. Save your changes in the portal.

Changes apply to future invoices only. To correct a past invoice, email sean@peony.ink with the invoice date and the fix. Support can also update your billing details manually; the change reflects in Stripe within 72 hours.

VAT and Tax

• EU — Enter your VAT ID in the billing portal before upgrading. Valid VAT IDs trigger reverse-charge and zero out the VAT line.
• UK — Tax applied based on billing address.
• US and other regions — Stripe tax rules for your billing address.

Wrong VAT treatment on an invoice? Email sean@peony.ink with the invoice number.

Missing Receipts

Some accounts don't auto-receive receipts. Common causes:

• Spam/promotions folder — search for notifications@stripe.com.
• Auto-email disabled on a legacy Stripe record — email sean@peony.ink and it can be re-enabled manually.
• Billing email changed — update it in the Stripe billing portal.

To recover a specific past invoice:

1. Open the billing portal (Settings → View billing → View invoices) first — every invoice is there as a PDF whether the email arrived or not.
2. If you can't reach the portal, email sean@peony.ink with your account email and the payment date. Support can attach the invoice or receipt PDFs directly, and resends the same business day.

Annual Invoices

Annual plans invoice the full 12-month term upfront as one line. Need a per-month breakdown for accounting? Email sean@peony.ink.

Common Questions

The billing portal link never arrives — how do I get my invoices?

The portal opens directly from Peony (Settings → View billing → View invoices), so you don't need a separate email link. If a login or magic link still isn't arriving, it's usually caught by a strict spam filter such as Microsoft Defender — whitelist peony.ink. If you still can't reach the portal, email sean@peony.ink and support will attach your invoices and receipts directly.

My billing portal is in the wrong language (e.g. Spanish) — can I switch it to English?

There's no self-serve language toggle in the portal. Email sean@peony.ink and support can switch it for you on the backend.

I removed an admin — why do they still appear on an invoice?

Billing is per admin as of the renewal date. An admin removed after that date still appears on the invoice already generated for the current cycle. See Add or Remove Admin Seats.

Next Steps

• Plans and Pricing
• Update Your Payment Method
• Add or Remove Admin Seats