A Visitor Can Open a File but Can't Save a Copy
When a counterparty can open and read a Peony room but every download fails, the cause is almost always their corporate firewall or security software blocking Peony's file storage. Which hosts their IT team should allow.
Last updated October 23, 2026
When a visitor can open and read a document in the room but every download fails, the cause is almost always on their side: a corporate firewall or endpoint security software blocking the request to Peony's file storage.
Peony serves file downloads from a file-storage domain distinct from the app. Locked-down corporate networks sometimes block that storage domain even though the room itself loads.
Ask the Visitor's IT Team to Allow
www.peony.inkandapp.peony.ink- The file-storage domain shown in the browser's network error when a download is attempted. Open the browser dev tools Network tab, retry the download, and read the blocked host from the failed request.
Once IT whitelists those hosts, downloads work. This is a network policy on the viewer's end, not a Peony setting you can toggle for them.
Check That Download Is Allowed in the First Place
Downloading needs Download for the visitor's group. On Data Room and above, check the group's Permissions table, change the file or folder to Download if it's on View, and click Save. On Business, turn on Allow downloads in the link's settings.
See Set view, download and upload permissions.
If Invites and Notifications Are Missing Too
If invites, reminders or new-file notifications aren't reaching the same counterparty either, see Invite or reminder emails aren't being delivered.
Common Questions
A viewer says the room loads but downloads fail on their office network.
That's usually their corporate firewall or security software blocking Peony's file-storage domain. Have their IT allowlist www.peony.ink, app.peony.ink, and the file-storage domain shown in the network error. Viewing works because the room page loads from the app domain; downloads come from the storage domain, which their network is blocking separately.