The Visitor Sees Failed to Load Link. Link Not Found.
A visitor opens your Peony link and sees Failed to load link. Link not found. The group was switched off, or the link was regenerated or deleted. How to restore access or send a working link.
Last updated October 20, 2026
What They See
The link no longer leads to an active group. There are two causes.
1. The Group Is Switched Off
Open the room's Permissions tab. In the Groups column, each group has an on/off toggle. A group that is switched off shows this message to everyone who opens its link, and switching it off in the app shows Link disabled.
Switch it back on to restore access. Other groups are not affected either way. If you switched it off on purpose, leave it off.
2. The Link Was Regenerated or Deleted
A link that was regenerated or deleted after you sent it stops working. Click Copy access link on the group and send the new link.