An Admin Invite Opens the Wrong Account
If an admin invite opens the wrong Peony account, another account is signed in on that browser. Use a private window and sign in with the invited email.
Last updated October 31, 2026
A Peony admin invite opens the wrong account because the Open Peony button in the email goes to app.peony.ink, which opens whichever account is signed in on that browser. To accept the invite, close any open private windows, open a new one and sign in with the invited email address.
What You'll See
You clicked Open Peony in an admin invite email, and Peony opened the account already signed in on that browser instead of the invited person's, with no invite to accept. If you open invites for two people in the same browser, both open that same account.
This also happens when the invited person is signed in with a different email address of their own, such as a personal Gmail.
Why It Happens
The Open Peony button goes to app.peony.ink. It isn't tied to the person it was sent to, so it opens whichever account is already signed in on that browser. The invite appears only when you're signed in with the email address that was invited.
Invites from a workspace that uses SSO can follow a different sign-in path. If yours does and these steps don't help, contact support.
1. Open a Private Window
Close any private windows you already have open, then open a new incognito or private window and go to app.peony.ink. A new private session starts with no saved sign-in, so you get the sign-in screen. Your signed-in account in the normal window stays as it is.
2. Or Log Out
In the normal window, click Settings at the bottom-left and choose Log out. If Peony shows the onboarding screen instead, there's no Settings menu yet, so use a private window.
3. Or Clear Your Cookies
Peony keeps you signed in with a browser cookie. Clear the cookies for peony.ink in your browser settings, then go to app.peony.ink. Use this if you can't reach the Log out option. Data room links you've opened on a peony.ink address as a visitor will ask you to verify again.
Then Sign In With the Invited Email
Sign in with the exact email address the invite was sent to. If you use Continue with Google, choose the Google account for that address. If that address has no Peony account yet, click Sign up free and create one with the same address. A new account may go through the onboarding screen first. Once you're signed in with the invited address, the invite appears in the app and you can accept it there.
Common Questions
Why does every admin invite open the same account?
The button in the invite email opens app.peony.ink, which isn't tied to the person it was sent to. It opens whichever account is signed in on that browser. The invite appears only when you're signed in with the invited email address.
I'm viewing a data room as a visitor and there's no Log out. How do I open my admin invite?
Visitors don't sign in to a Peony account, so the visitor page has no Log out. Close any open private windows, open a new one, go to app.peony.ink and sign in with the invited email address.